From Disappointment to Progress: A Three-Step Framework
In a 2020 interview, Michael Jordan stated: “To win, you have to lose…To be happy, you have to have disappointment.”
Referencing Michael Jordan’s hall of fame basketball career, Khouri & Chung (2024)1 propose a structured 3-step strategy—Recognize, Reset, Refocus—to overcome disappointment through a sports psychology lens, and can also be directly applied to the renovation context. First, Recognize: homeowners and contractors must acknowledge the frustration when outcomes fall short, supported by the WallyLogs communication tracking tools that validate concerns rather than obscure them. Second, Reset: disappointment should be reframed as a learning opportunity, aided by the WallyLogs visual expectation dashboards that pinpoint where and why misalignments occurred, shifting focus from blame to solutions. Finally, Refocus: resilience comes from moving forward constructively, which WallyLogs facilitates by providing transparent timelines, milestone-based accountability, and sentiment alerts. By operationalizing this psychological approach in a digital tool, WallyLogs not only helps users manage emotional fallout but also equips them with actionable pathways to rebuild trust and progress effectively.